• Passport of valid ID card.
• Driver´s license.
• Credit card in the name of the main driver.
• Reservation voucher.
• Flight number

The driving license must be in Roman alphabet or, failing that, a sworn translation must be attached or an international driving license must be carried. Likewise, the driving license must be valid and at least 1 year old. 

If you are over 21 years of age and have had your drivers license for at least 1 year, you can rent a car with us. Please note that there is a daily fee for those under the age of 25. This concept is paid when picking the car up. It applies to all drivers on the contract. From the age of 75 years there is also daily fee. 

It is not allowed to leave the peninsula or travel abroad with the car. Neither can you transfer between islands. 

You can add up to 3 additional drivers to the contract, with an additional daily fee per driver. 

You can pay while booking the car online with a credit or debit card or wait and pay when picking the car up. 

We accept VISA and MASTERCARD credit/debit cards as payment methods. Debit cards are accepted in the case of contracting the KeyGo Excellence coverage. Both payment and deposit must be made with a single card in the name of the main driver and the holder must be present at the time of collection. Cash or smartphone payments are not accepted. For special vehicles, a credit card is essential. (CTAR, ITAR, IDAR, ISAR, FTAR, FFAR, FVAR XXAR)

We do NOT accept cash payments. 

No. The main driver must physically present a credit or debit card in his name when picking up the car. 

The rental duartion is a maximum of 28 days. Once this period is finished it is mandatory to return the car to the KeyGo Rent office, mainly for maintenance reasons. If you wish you can make a new reservation to pick up a new car after returning the previous one. 

You will receive the reservation voucher to your email address. 

Make sure you have entered a valid email address. Please check your spam folder or contact our customer service team by calling 965 509 966 or Washapp at +34617422452

You can cancel your reservation sending us an email to the following e-mail address: atencionalcliente@keygorent.com

Cancellations sent to the email atencionalcliente@keygorent.com with at least 24 hours in advance of the expected pick-up time will not generate any surchages from KeyGo Rent. 
Cancellation requests notified less than 24 hours in advance of the expected pick-up time are NOT refundable.

As you come out from the arrivals area at Alicante airport, you must take the elevator and go down to level -2. Once you exit through the doors, you will see the bus stops. You must go to bus stop number 1-5. Our courtesy minibus will take you to our office. 

You can select the pick-up and return hour you would like. All pick-ups and returns are free of charge between 7:00h and 22:00h throughout the year. Outside these hours, an additional charge of 40€ applies. 

The return of the car must be made to the same office it was picked-up from. Click on this link and you will find the address and location on a map. 

When picking-up the car, the rental agent will explain where the car should be returned. If you don´t remeber, don´t worry, click on this link and you will find the exact location. 

The excess is the deposit required if you do not have the excellence coverage contracted and is the maximum amount that the customer is responsible for paying in the event of damage to the vehicle. This excess varies depending on the type of vehicle contracted.

The deposit is returned as long as the car is returned in the same condition as when it was picked-up.

If you choose our KeyGo Excellence rate, you will not need to be responsible for any excess. You must leave a deposit of €150 for small and compact vehicles, €200 for medium and large vehicles and € 250 for 7/9 seats and luxury vehicles.

• Included in our rates we offer Full-Full option. In case of not returning the tank full, the missing fuel and a 25€ will be charged to you card. 
• At the counter the rental agents will offer you the option of express drop-off. The car will be given to you with a full tank and the amount of this will be charged to you at the time of formalizing the rental contract. The price of the fuel is the same you would find at a petrol station. When returning the car you will not need to refuel the tank and no refueling fee will be charged. 

At KeyGo Rent we have 3 types of rates: KeyGo Excellence KeyGo Basic and Partial Excellence.

KeyGo Excellence is our most complete coverage. It covers possible damage to the car, 24-hour  roadside assitance, has no excess, we do not block any excess amount on your credit card, unlimited kilometers. The price of the coverage depends on the type of car and the total amount of rental days. You can check the price of our KeyGo Excellence coverage during the reservation process on our webpage. 

The KeyGo Basic rate requires an excess deposit and varies depending on the group of car selected (between 1100€ and 2100€ excess). Basic insurance with an excess covers the following cases: coverage for theft of the car (as long as the client has reported it to the police and has delivered the police report to our office), personal injury assitance and collision damage waiver with an excess. 

It is a rate for specific categories that allows you to reduce the amount of the deductible.

No, with KeyGo Rent you can rent your car without mileage limit. Vans have a mileage limit of 300km/day 

We have a vast selection of cars available: economy, family, cabrios, SUV, premium and with a capacity between 2 to 9 people. Both manual and automatic cars. 

You can choose a specific group, but not the model. When you arrive to the counter, the rental agents will be happy to tell you the available models. 

When you make your reservation you can add up to 3 additional drivers (they must be present at the time of collection of the car and show their valid drivers license). If you are not sure at the time of booking the car you can always add them when you collect the car.